Privacy policy

This Privacy Policy describes how RYCOVA India Private Limited ('RYCOVA', 'we', 'us', or 'our') collects, uses, stores, and protects the personal information you provide when you visit or purchase from our website www.rycova.in ('the Website'). By using our Website, you consent to the practices described in this policy.

 

1. Data Controller

The data controller responsible for your personal information is:

RYCOVA India Private Limited

E-215, Sector 63, Noida – 201309, Uttar Pradesh, India

Email: contact@rycova.in  |  Website: www.rycova.in

 

2. Information We Collect

a) Information you provide directly:

•       Full name, email address, phone number

•       Delivery address, billing address, pin code, state

•       Payment details (processed securely via third-party gateways — RYCOVA India Private Limited does not store card details)

•       Order history and product preferences

•       Messages submitted via contact forms

 

b) Information collected automatically:

•       IP address, browser type, device type, operating system

•       Pages visited, time spent, and clickstream data

•       Cookies and similar tracking technologies

 

3. How We Use Your Information

•       To process and fulfil your orders, including shipping and delivery updates

•       To communicate with you regarding orders, queries, and complaints

•       To send promotional offers and product updates (only with your consent)

•       To improve our Website, products, and customer experience

•       To comply with applicable Indian laws and regulations

•       To detect and prevent fraud or misuse of our platform

 

4. Sharing of Information

RYCOVA India Private Limited does not sell, rent, or trade your personal information. We may share it only with:

•       Logistics and courier partners (Shiprocket, Delhivery, or similar) strictly for order fulfilment and delivery

•       Payment gateway providers for secure processing of transactions

•       Technology service providers who support our Website operations, under strict confidentiality obligations

•       Government or legal authorities when required by applicable Indian law, including orders from courts or regulatory bodies

 

5. Data Security

RYCOVA India Private Limited takes reasonable technical and organisational measures to protect your personal information. Our Website uses SSL encryption for data transmission. However, no method of transmission over the internet is 100% secure.

 

6. Data Retention

RYCOVA India Private Limited retains your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Order records are typically retained for seven (7) years in compliance with applicable Indian tax laws.

 

7. Cookies

Our Website uses cookies to enhance your browsing experience, analyse traffic, and personalise content. You may disable cookies through your browser settings; however, this may affect certain Website features.

 

8. Your Rights

•       The right to access personal information RYCOVA India Private Limited holds about you

•       The right to request correction of inaccurate or incomplete data

•       The right to request deletion of your personal data, subject to applicable legal obligations

•       The right to withdraw consent for marketing communications at any time

To exercise any of the above rights, please write to: privacy@rycova.in

 

9. Third-Party Links

Our Website may contain links to third-party websites. RYCOVA India Private Limited is not responsible for the privacy practices or content of such websites.

 

10. Children's Privacy

www.rycova.in is not directed at children under the age of 18. RYCOVA India Private Limited does not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact privacy@rycova.in immediately.

 

11. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Any disputes shall be subject to the exclusive jurisdiction of the courts at Noida, Uttar Pradesh, India.