Refund policy

Last Updated: June 2026

 

 

RYCOVA India Private Limited takes pride in the quality of our products. If for any reason you are not satisfied with your purchase, we are here to help.

 

1. Return Window

RYCOVA India Private Limited offers a 7-day return and exchange window from the date of delivery. To be eligible for a return or exchange, your request must be raised within 7 days of receiving your order.

 

2. Eligibility Conditions

To be eligible for a return or exchange, the product must meet all of the following conditions:

•       The item must be unused, unwashed, and unworn

•       The item must be in its original packaging with all tags, labels, and accessories intact

•       The return request must be raised within 7 days of delivery

•       Proof of purchase (order number or invoice from RYCOVA India Private Limited) must be provided

•       The item must not fall under the non-returnable category listed below

 

3. Non-Returnable Items

•       Products that have been used, worn, washed, or altered in any way

•       Products with tampered or missing tags, labels, or original packaging

•       Products purchased during clearance sales, flash sales, or marked as 'Final Sale' or 'Non-Returnable' at the time of purchase on www.rycova.in

•       Customised or personalised products

•       Products returned beyond the 7-day window

 

4. How to Initiate a Return or Exchange

To initiate a return or exchange with RYCOVA India Private Limited, please follow these steps:

1.     Email contact@rycova.in within 7 days of delivery with your order number, reason for return or exchange, and photographs of the product

2.     Our customer support team will review your request and respond within 2 business days

3.     If your request is approved, RYCOVA India Private Limited will share a return shipping label or arrange a reverse pickup through our logistics partner

4.     Once the returned product is received and inspected at our facility, we will process your refund or exchange within 5–7 business days

 

5. Return Shipping

•       If the return is due to a defective, damaged, or incorrect product dispatched by RYCOVA India Private Limited, reverse pickup will be arranged at no cost to you

•       If the return is due to a change of mind, wrong size ordered, or any other reason not attributable to RYCOVA India Private Limited, the customer will bear the reverse shipping cost

•       We recommend using a trackable shipping method for self-arranged returns. RYCOVA India Private Limited is not responsible for returns lost in transit

 

6. Refund Process

Upon successful inspection of the returned product at RYCOVA India Private Limited's facility, refunds will be processed as follows:

•       Prepaid orders: Refund will be credited to the original payment method within 5–7 business days of approval

•       COD orders: Refund will be processed via NEFT/bank transfer to the bank account details provided by the customer, within 7–10 business days

•       Shipping charges are non-refundable unless the return is due to a defective or incorrect product dispatched by RYCOVA India Private Limited

 

7. Exchange Policy

Exchanges are accepted for size or colour variants of the same product, subject to availability at RYCOVA India Private Limited's inventory. If the desired variant is out of stock, a refund will be offered instead.

 

8. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact RYCOVA India Private Limited within 24 hours of delivery at support@rycova.in with your order number, description of the issue, and supporting photographs. We will prioritise resolution through a replacement or full refund at no additional cost to you.

 

9. Cancellation Policy

Orders may be cancelled before they are dispatched by RYCOVA India Private Limited. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above. To cancel an order, please email support@rycova.in as soon as possible with your order number.